All our regular weekday surgeries are by appointment only.

Visit or telephone the practice on 01283 703318 to arrange an appointment.

Please call after 10am for any routine appointments or test results.

All inbound and outbound calls are recorded for training and monitoring purposes.

The doctors have asked for the receptionists to identify the reason for your appointment. If you feel it is too personal to disclose please just say "it's personal". They are trained to help you.

With current demand you might be signposted to another clinically appropriate team outside of the surgery.

If you need help and support out of our surgery hours please contact 111 or in an emergency only 999 or visit A & E 

Routine GP appointments may be made in advance of up to 2 working weeks. Nurse, blood, clinical pharmacists, physio or social prescribing appointments can be made up to 6 weeks in advance.

Online form by the NHS App (see links below) which will be viewed by the doctor within 72 hours and the surgery will contact you with advice on the next step. 

Clinic review appointments (for example Asthma or Diabetes) can be booked up to 1 month in advance.

GP appointments are 10 to 15 minutes in length. This includes the time the doctor needs to write in the notes after you have left. If you feel your problem(s) need longer or you have more than one to discuss, please book a double appointment.

If you think that your problem may take an unusually long time, please inform our reception staff so that allowances can be made for this.

If your condition is non-urgent, you can expect to see a doctor within 1-2 weeks, though you may have to wait longer if you want to see a particular doctor.

Both our incoming and outgoing calls are recorded for training and monitoring processes.

Extended Hours

We offer appointments for medication reviews between 6.30pm and 8pm Tuesday to Friday and phlebotomy appointment at the Derby Urgent Care Centre on Saturdays.

If you have an urgent medical problem that you feel needs attention on the same day, please ring as close to 8am as possible.

Before attending an A & E department unless it is a medical emergency please call 111 then you should still call 999 for the ambulance service.  If in doubt call 999.

The surgery has an automated self-check-in touch screen in the Waiting Area. This is a simple to use system that enables the patient to check themselves into our appointments system.

Should you feel uncomfortable about using such a system, you can obtain help, or book in with our reception staff in the traditional manner.

Home visits are only for those who are housebound or approaching the end of life.  A doctor may contact the patient by phone before visiting to assess eligibility. Clinicians are better equipped to deal with patients within the surgery. If appropriate, the doctor may arrange for the patient to be brought to the surgery so that full facilities are available for treatment.

Please give clear directions so the doctor can locate your house. If you have an outside light, please ensure that it is switched on during the hours of darkness.

Also, if you have a dog that is not familiar with visitors, please ensure that it is securely locked away.

Please only send these if requested by the GP, all images not requested by the GP will be deleted automatically.

If you send images you can do this through our online consultation platform where the clinician will send you a message and you can reply directly.

You can email images in to the clinician via willington.sms@nhs.net but only if you are directly requested to do so. These images will be placed on your records manually. 

Please do not send images of a personal nature.

At no time should personal images of children be sent; they would need to be seen in person.   

All patients are entitled to have a chaperone present for any consultation, examination or procedure. The chaperone may be a family member or friend, but on occasions a formal chaperone may be preferred.

Please ask for a chaperone at the time of booking an appointment so that arrangements can be made and the appointment is not delayed in any way. The healthcare professional may also require a chaperone to be present for certain consultations.

The building is a non-smoking building and we request that this be honoured.

We would also request that patients do not eat or drink whilst waiting for their appointments. A cup of water may be obtained from reception on request.

Please inform the reception staff if you are unable to attend your as this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have missed from your appointment.

If you miss 3 appointments in a rolling 12 month period you will be asked to find another provider.

You can use the appointment text to cancel your appointment by texting the word Cancel.

Our text service which allows you to receive confirmation and reminders about your appointments.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Wherever possible, routine hospital referral letters will be done within 2 days or on the same day, if very urgent.  Decisions regarding your treatment, including the options open to you, will be explained and discussed with you before any referral is made.

Our local hospitals are: 

If a referral has been made, please be aware the hospital wait times due to covid have increased; you can look at all hospitals and see the general wait times (except cancer) plus access contact numbers to find out specifically for yourself. Please go to https://www.myplannedcare.nhs.uk/