Welcome to Willington Surgery
Here at Willington Surgery, we continually strive to provide the highest standard of healthcare. Our multidisciplinary team are caring and responsive to patients' needs regardless of age, gender, disability, ethnicity, sexual orientation or religion. We support and safeguard children and adults in need. We encourage patients to be pro-active in the management of their care. We promote choice and personalised care whenever possible.
At Willington Surgery our doors are open and we are seeing patient face to face but we are still aware that we have vulnerable patients and staff in the building, so we ask that you wear a face mask and socially distance yourself. We are aware that the telephone system can be very busy at the moment due to demand and staff still having to isolate or being off sick. For non urgent enquiries should be done via the telephone after 10am, by using your systmonline account, by downloading or using the NHS app or via our Online consult system which can be found on here
05/01/2022 (updated 21/01 & 23/02/2023) - We still currently find ourselves in a difficult position with both clinical and non-clinical staff being off with Covid or other illnesses. Until we hear from NHSE we are continuing to request they self isolate for a minimum of 5 days to protect other vulnerable team members and vulnerable patients.
Please be kind and understanding if it takes us longer to answer the phone or you find appointments are limited we are doing all we can. You can call 111, visit your local pharmacy or contacted us via our online consult facility.
Want to understand more about what's happening in the surgery regarding face to face appointments please click here
Flu Vaccination program
We currently have flu clinics available to book into for all eligable patients; please contact the surgery on 01283 703318
Covid Booster program
Update 24th March 2022
With the announcement of the Spring Booster we can confirm that eligable people can get this vaccine at all Mass vaccination sites (Midland House, Derby opposite the train station are open 7 days a week 8am to 8pm for walk in appointments) To see if you are eligable please go to https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/how-to-get-a-coronavirus-vaccine/how-to-get-a-booster-dose/
The surgery will be doing housebound and carehome patients only in the phase.
Update 17th December 2021:
In line with the Government’s announcement, the NHS is aiming to offer every adult the chance to book a COVID-19 booster vaccine by the end of the year. This means our practice is now prioritising the booster roll out till this program has been completed.
As part of this, some of our routine services may be stood down temporarily to allow us to focus on protecting as many patients as possible.
We are still there for anyone who may need care for an urgent need; for example, potentially serious underlying problems such as known or suspected cancer,
but ask for patience as we support this key national priority over the coming weeks.
You might notice the following:
- Delays in calls being answered
- Routine care being delayed
- Reception teams asking a lot of questions to help them get you to the best
person first time, that person may not always be a GP
- Delays in any paperwork e.g. forms, sick notes being completed
- That you are signposted to self-help and pharmacy options for self-limiting
We hope to be able to stand back up any services as soon as possible and will update this page as soon as we know more.
Please don’t forget there are many services available for you, depending on your condition. These include:
- Self-care – This is the best choice to treat minor illnesses and injuries such as hangovers, coughs, colds, grazes, small cuts or sore throats. Many of these can be treated at home, simply with over-the-counter medicines and plenty of rest.
- Pharmacy – Pharmacists can give advice on and treat a range of symptoms. They can support you with things such as diarrhoea, earaches, painful coughs, sticky eyes, teething and rashes.
- NHS 111 – You can access 111 online or via the telephone. This is for any urgent but non-life threatening health concerns. They will be able to signpost you to the relevant service and provide advice where appropriate, or book you in to an Urgent Treatment Centre.
- A&E / 999 – You should only attend A&E or dial 999 in a life-threatening emergency such as severe bleeding, breathing difficulties and severe chest pain.
If you are now eligible for your COVID-19 booster please book it as soon as you can.
It is vital as many people as possible get boosted as soon as possible. Please do not ring the practice regarding your boosters, instead visit www.nhs.uk/covidvaccination or call 119 to book an appointment.
If you are a housebound patient, there is a community team which Willington nurses are supporting, which will be coming out to you to vaccinate you, so please do not contact your GP as the team will be making contact with you. Due to the waving of the 15 minute observation we would reccommend you have someone to sit with you while having this done.
If you have any adverse reactions to the Covid 19 vaccine please follow the information here
In light of recent government guidance,(19th July) all patients will still be required to provide and wear their own face-covering when attending an appointment at the surgery. Thank you for your continued support. You can find out how to make one here.
If you feel you should be exempt from wearing a mask you do not need to contact us but can download a Badge, mobile phone image or a card to show to people. You can also download and print of specific card if you have been diagnosed with Autism here.
The vast majority of individuals will be able to wear a face covering to help reduce the risk of transmission of this potentially fatal disease.
There are, however, certain groups of people who are exempt from this requirement and they include:
• children under the age of 11
• people who cannot put on, wear, or remove a face covering:
o without severe distress
o because of any physical or mental illness or impairment, or disability (within the meaning of section 6 of the Equality Act 2010)
• people travelling with, or providing assistance to, another person who relies on lip reading to communicate
• people travelling to avoid injury, or to escape a risk of harm, and do not have a face covering with them
If you suspect you have the Coronavirus please do not visit the surgery Self Isolate for 7 days from when the symptoms started. If symptoms worsen call or visit 111 online at https://111.nhs.uk/service/covid-19
For information on Diabetes at this time please go to the long term conditions and click on Diabetes
Need additional help and support: Derbyshire Recovery & Peer Support are running online peer to peer support groups. For more information visit our News page or your can self refer by clicking the link to Trent pts
For more information see our News Page or visit NHS.uk
Live waiting times for Derby A+E and the Derby Minor Injuries unit can be found here
For information on Coronavirus COVID-19 and all other illnesses try our online consultation tool packed full of information and making it easy to access services.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
We are currently receiving very high demand on appointments so to ensure you are able to get the right appointment for your condition, our team of trained receptionists will need to ask you for a little information. This will help us ensure you see the most appropriate member of the practice team as quickly as possible and with the least delay. Please share this information with them - it's entirely confidential and the majority of our patients are happy to do so.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
The Practice is easily accessible and user-friendly for our disabled and wheelchair-bound patients. There are designated parking spaces in the car park and a wheelchair is available for those with difficulty in walking - this can be obtained through our reception staff.
There is a ramp at the surgery entrance to aid wheelchair access and a lift inside the building. There are also toilet facilities for the disabled near to the front entrance to the building
If you experience any problems, please speak to our reception staff, who will do their utmost to assist you.
(Site updated 19/05/2022)