Medicine Order Line


With Medicines orderline you are able to call the dedicated line 0115 855 0260 between 8am and 4pm Monday to Friday for your repeat prescription request.  We have taken on board patient feedback on implementing this service.  For more information click here.

The MOL is funded and staffed by the NHS and is open weekdays 08:00 to 16:00 Monday to Friday.

Phone lines are at their busiest all day on Monday and other mornings are also busy times. The quietest times to ring are Wednesday, Thursday and Friday afternoons. You will be able to use the call back facility or by emailing  them directly for more information on this click here or see below. 

Patients can use the online ordering form to order their prescriptions in the same way as phoning or emailing The Medicine Orderline. 

The benefits of the online form include:

  • No need for the MOL to call you back. Prescription requests can be processed directly from the online form (unless any discrepancies)
  • No requirement for you to create an account
  • No requirement for you to have a log in
  • Not limited to a timeframe. Ability to use 24/7
  • Patients can order on behalf of family/friends
  • Online ordering form requests will be processed within 48hours (as per same process as the call back emails) to the surgery. 

The online ordering form is available via


Staff are trained to deal with prescription requests and are able to resolve problems while patients are on the phone. Patients will also be told if a review is needed so that this can be organised prior to when they order again.

If you order through a local pharmacy (either by phone or dropping in a repeat slip), or by putting your slip in the repeat prescription box, we will ask you to ring the MOL or discuss registering for online ordering with one of our receptionists.

Why has it been designed?

The service has been used by patients all over Derby over the last few years and has so far saved our local NHS approximately £800,000 due to reducing wastage from medicines.

Derby and Derbyshire NHS cannot ignore the cost savings created by the scheme and so we have been encouraged, as with all practices in Derbyshire, to sign up to this.  We acknowledge that any change will generate some queries and anxiety.

Benefits for our patients?

  • Willington Surgery will be notified by the MOL when patients are ordering medication which may indicate that their medical condition is not well controlled. Examples include people requesting too many inhalers that might indicate that their asthma is not well controlled or someone who is getting through a lot of pain relief or angina spray, indicating to us that you might need to change treatments or come in for an early review.

  • We know that some of our patients, for example those with poor memory, rely on the pharmacy to order on their behalf. This will continue as your pharmacy can ring the order line directly in these instances. So, if this is already in place it will continue with no change.
    Those patients who have their medication in a weekly blister pack from the pharmacy will also be provided with their prescriptions and medication in the usual way.

  • The MOL pharmacy team will be able to synchronise medications effectively to prevent different tablets running out at different times.

  • Feedback from the trial practices has shown that phone or online ordering is an easy process for patients, or their families or carers, to do on their behalf.

Benefits to the practice?

  • Currently, our reception team spend 12 hours a week processing repeat prescriptions. This time will be better used to respond to phone calls or other patient queries that they are trained to manage.


  • Why do I have to phone a Nottingham number?The MOL is currently based in Ilkeston, which carries a Nottingham dialling code. This is still charged at local rate.

  • What if I can’t use a computer? Someone else could order your prescriptions for you online, or you (or someone else on your behalf) can phone the MOL. We will do everything we can at Willington to try to support you; please come and talk to us if you’re struggling.  Also the local pharmacy will endeavour to support you, and are on board with these Derbyshire wide changes.

  • What about medicines that are not on repeat? Any queries for non-repeat medications will be passed onto us at Willington Surgery and a GP or clinical pharmacist will deal with these.

  • What if I need advice about my medicines? You can still have a face-to-face conversation with your local pharmacy as you would have previously.

  • For more FAQ click here

We hope that you will be able to engage with this change, but we are truly happy to hear from you if you are having problems. We will do everything we can to support you using the new system.