All our regular weekday surgeries are by appointment only.
Please see our reception staff or telephone the Practice during Opening Times on 01283 703318 to arrange an appointment to see the doctor, nurse, clinical pharmacist (for all medication needs), first contact physio (for all physical isolated pain) or a social prescriber (for all non medical needs for example housing, debt management or loneliness. Please call after 10am for any routine appointments or test results.
Please note all inbound and outbound calls are recorded for training and monitoring purposes.
The GPs have asked for the receptionists to identify the reason for your appointment. If you feel it is too personal to disclose please just say "it's personal". They have also been trained to signpost you to alternative providers where appropriate for your particular problem (e.g. Pharmacy, self care, A&E) and will let you know if a doctor can solve your problem over the telephone or simply with a prescription request
Regular routine GP appointments may be made in advance up to a maximum of 2 working weeks, nurse, blood, clinical pharmacisit, physio or social prescribing appointments can be made upto 6 weeks in advance. You can also complete an online consult form which will be viewed by the duty doctor within 72 hours and the surgery will contact you with advice on the next step.
Clinic review appointments (for example Asthma or Diabetes) can be booked up to a maximum of 1 month in advance.
GP appointments are ten minutes in length. This includes the time the doctor needs to write in the notes after you have left. If you feel your problem(s) need longer than this, please book a double appointment.
If you think that your problem may take an unusually long time, please inform our reception staff so that allowances can be made for this.
If your condition is non-urgent, you can expect to see a doctor within 1-2 weeks, though you may have to wait longer if you want to see a particular doctor.
Both our incoming and outgoing calls are recorded for training and monitoring processes.
If you have an urgent medical problem that you feel needs attention on the same day, please ring as close to 8am as possible. From December 2020 you are required to call 111 First before attending an A & E department unless it is a medical emergency then you should still call 999 for the ambulance service. If in doubt call 999.
Sending in Images to help with telephone consultations (only send these if requested by the GP, all images not requested by the GP will be deleted automatically)
If you are required to send images in to help the clinician you can do this through our online consultation platform AccuRX where the clinician will send you a text message from our clinical system and you can reply directly from your phone which places the image into your medical records. Alternatively if requested by the GP or nurse you can email images in to the clinician via firstname.lastname@example.org but only if you are directly requested to do so. These images will be placed on your records manually.
When sending these images especially if they are of a personal nature we would ask you to complete this consent form and attach it to the email or confirm in the body of the ermail that you consent for these images to viewed and recorded on your record.
At no time should personal images of children be sent they would need to be seen in person.
We will not triage images or appointment request via this email site if not requested by the clinician; these will be deleted and no response will be given.
The surgery has an automated self-check-in touch screen in the Waiting area. This is a simple to use system that enables the patient to check themselves into our appointments system.
Should you feel uncomfortable about using such a system, you can obtain help, or book in with our reception staff in the traditional manner.
(This service is suspended at the moment due to COVID-19 and due to be re-instated in October 2022) We also offer some appointments at our weekday hub at Hollybrook Medical Centre, Littleover (Monday to Friday) and Chelleston Medical Centre, Chelleston (Monday Only), 6.30 – 8pm. Weekend appointments are available on Saturday at Haven Medical Centre, Allenton and on Sunday at Wellbrook Surgery, Hilton. Hub appointments are for acute problems and may mean you are treated by a General Practitioner or Nurse Practitioner. We also have capacity to offer dressings for patients on Saturdays at the Haven hub, Phlebotomy appointments on most openings, and smear clinics. More details about the hub can be found here.
See online service tab for more information of how to book and appointment online via your mobile phone or to request repeat prescriptions.
See the online service tab for more information of how easy it is to complete an online form for non urgent information or a telephone call back.
Smoking & Food
The building is a non-smoking building and we request that this be honoured.
We would also request that patients do not eat or drink whilst waiting for their appointments. A cup of water may be obtained from reception on request.
If you are unable to keep your appointment, please let us know as soon as possible so that we can allocate it to someone else. Even short-notice cancellations enable the GPs to make good use of their time. You can now use our text messaging service by simply text Cancel back to the number in the message sent to confirm your appointment.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required. The chaperone may be a family member or friend, but on occasions a formal chaperone may be preferred.
Patients are advised to ask for a chaperone if required, at the time of booking an appointment, if possible, so that arrangements can be made and the appointment is not delayed in any way. The Healthcare Professional may also require a chaperone to be present for certain consultations.